Having worked in the industry for many years before deciding to go out on his own, owner Matt McDonald has used the experience and knowledge gained in his former years to build an electrical business that its clients can rely on no matter what their electrical needs or project deadlines.
Licensed and accredited members of the Master Electricians Association, Prowire Electrical prides itself in delivering only the highest standard of electrical work with Prowire Electrical's mission being to continue to raise the bar in customer service while remaining committed to providing innovative and cost-effective solutions for its clients.
With so many electrical contractors available for you to choose from, finding a reliable business not only stands out from the crowd but also delivers on its promises can be difficult.
That’s why you can’t go past the team at Prowire Electrical. Our promise to you is that we actually deliver on our promises!
Prowire Electrical is committed to:
We back this promise with our On-Time Guarantee, our Call-Back Guarantee and our Workmanship Guarantee so you can be assured that we’ll always deliver on our promises no matter what.
We focus on establishing and maintaining quality working relationships with our clients. Our business has experienced growth and success thanks to the referrals those clients often provide for us.
We offer clear and open communication, which we believe is essential for the delivery of outstanding customer service. We’re happy to have a discussion face-to-face, over the phone or via email.
Our friendly team also has the necessary people skills to conduct a client walk-through, to discuss their particular requirements and ensure the client’s requests are noted and adhered to.
We are continually looking for ways to improve our client experience through ongoing training in technical skills and customer service. We welcome feedback and we act on it.
We are always mindful of best practice and aim to ensure we benchmark ourselves against other industry leaders.
Our team is client-focused. We are flexible and adaptable to the needs of our clients always willing to do whatever is possible to assist customers in a timely manner.
Our qualified and experienced tradesmen are experts in all fields of Electrical, Air Conditioning, Data & Security undertaking regular service and product training so that we’re always up to date with the latest legislation & certification as well as the newest technologies and products.
At Prowire Electrical we employ only the finest, quality tradesmen who are just as committed to high quality work and excellent customer service as we are. Our team are well known for their professional yet friendly manner on site and their ability to work in a fast paced, high pressure environment delivering only the best results for our clients.
With more than 2 decades of experience in the electrical industry, Matt brings to the team a wealth of industry knowledge, expertise and experience.
Matt’s strong work ethic combined with his personable and friendly nature along with his desire to provide outstanding customer service means he always puts the needs of his clients first, working tirelessly to deliver only the best results, making sure his team get the job done right the first time.
Providing a reliable service that is cost effective and runs seamlessly from start to finish, entails a lot of background planning and organisation.
Committed to providing clients with consistently high-quality customer service, Lisa works behind the scenes to schedule jobs, order products and supplies as well as be on hand for any client queries or concerns.
Lisa’s organisation and support in providing the Prowire Electrical team with all the tools and resources they need to perform their job to the highest standard, ensures our projects remaining within the agreed timeline and budget while ensuring at all times that our work meets all safety and building regulations.
We achieve this through:
Master Electricians Association
Prowire Electrical is an accredited Master Electrician dedicated to not just meeting but exceeding the benchmark of excellence the Association has set for the electrical contracting industry in Australia. To maintain our status as Accredited Master Electricians, the Prowire Electrical team undertake regular training to ensure safe working practice and complete safe work method statements for every job.
Government-Licensed Electrical Contractor
Prowire Electrical is also a government-licensed electrical contractor which means we are legally approved and authorised to provide electrical services throughout Queensland.
As a long term member of this trade and construction based Coaching & Mentoring program we always have a finger on the pulse in the trade industry while keeping up to date with the latest tools, resources, information and connections to ensure efficiency, longevity and stability in our business not to mention increased ability and expertise to provide our clients with only the best solutions to their electrical needs.